Smart Shark Platform, Inc. Refund Policy

Membership

• 30-Day Money-Back Guarantee: If you are not completely satisfied with your Smart Shark membership, you may request a full refund within 30 days of purchase.
• Pro-Rated Refunds: After the initial 30 days, you may receive a pro-rated refund for the unused portion of your membership, provided that no courses have been taken.
• Non-Refundable Memberships: If you have invested in a SMART Fund, your membership fee is non-refundable.
• Transferable Membership: In the unfortunate event of your death, your membership can be transferred to a designated beneficiary.

eBook

• All Sales Final: All eBook purchases are final and non-refundable.
• Rebate Credit: The eBook is valued at the purchase price in rebate credit, which can be applied towards a membership or a SMART Fund.

SMART Fund

• Non-Refundable During Crowdfunding Window: During the SMART Fund crowdfunding window, no partial returns will be executed. Your purchase of a SMART Fund position is non-refundable. This ensures the integrity and commitment required for the success of the funded projects.
• Liquidation Option After One Year: One year after a SMART Fund window has closed, you have the option to liquidate your SMART Fund position based on the terms outlined in your SMART Fund agreement. This allows for flexibility and potential access to your investment returns while maintaining the structured approach necessary for the growth and success of the funded ventures.

Merchandise

• Clothing: Clothing items are eligible for exchange credit only. No refunds will be provided.
• Other Merchandise: All other merchandise sales are final and non-refundable.

Additional Information

Contact Information: If you have any questions or need assistance with your refund or exchange, please contact us at:

Smart Shark Platform, Inc.
1027 S Clinton Ave STE 3B
Trenton, NJ 08611
Email: support@smartsharkplatform.com
Phone: (123) 456-7890

Return Instructions: To initiate a return or exchange, please contact our support team with your order number and details of your request. Our team will guide you through the process.

Condition of Returned Items: Returned merchandise must be in original condition with tags attached and in original packaging. Items that are worn, washed, or altered may not be accepted.

Shipping Costs: Customers are responsible for the shipping costs of returned items. Shipping costs are non-refundable.

Refund Method: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

Proof of Purchase: Please provide proof of purchase, such as a receipt or order number, when requesting a return or exchange.

Limitations and Exclusions: Certain items and services are not eligible for return or refund, as specified in this policy.

Changes to Policy: Smart Shark Platform, Inc. reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to all purchases made after the date of posting.

Thank you for being a valued member of the Smart Shark community. We appreciate your support and are committed to providing you with the best possible service.